The truTV app requires an Internet connection of 3.0 Mbps or greater. If you are experiencing difficulty streaming, make sure you are on a wireless internet connection. If you are using a cellular data network, you may want to connect your device to a WiFi network.

On your device, navigate to Settings > Applications > Application Manager (this step may vary by device and operating system) > tap truTV in the list of apps > Force Stop > Storage > Clear Data > Clear Cache. Open the app to see if this resolved the issue.

Power off your device and wait at least 20 seconds. Then start again and see if the issue is resolved.

Click and hold the app icon and select "Uninstall." The download the app again from the Google Play Store. Open the app and try playing a video to see if the issue is fixed.

The truTV app runs best when you are using the latest software for your device. Check for Android software updates by going to Settings > About Phone > System Update on your device.